CITIZEN CHARTER
Citizen Charter
A Citizen Charter is an official declaration issued by government offices, local self-government institutions, and public sector organizations regarding the services provided to the public. It clearly explains the services available to citizens, the time limits for service delivery, responsible officers, and grievance redressal mechanisms.
Main Objectives of the Citizen Charter
- Ensure timely delivery of services to the public
- Promote transparency and accountability in administration
- Create awareness among citizens about their rights
- Improve efficiency and reliability in public services